COMPREHENSIVE QUALITY AND SUSTAINABILITY POLICY
The PALMERA REAL HOTEL has implemented an Integrated Quality and Sustainability Management System, based on the requirements established by the ISO 9001 and NTS-TS002 norms. The HOTEL PALMERA REAL is committed to carry out a sustainable management of its activities through the adoption of commitments aimed at preventing, eliminating or reducing the impact of our facilities and activities, both internal and external, as well as optimizing the sustainability of HOTEL PALMERA REAL, improving its behavior with the environment. In that sense, the following comprehensive policy has been adopted:
 
The HOTEL PALMERA REAL is committed to complying with the requirements established in the Sectoral Technical Standard NTS-TS 002, and ISO9001 that includes, among other things, the legal requirements that regulate the effects generated by the tourist activity. Likewise, we maintain a competent human team aware of the importance of the principles of quality, for this we commit ourselves to motivate and train our staff with training and awareness actions on the principles of sustainable tourism, to promote good practices environment, participate in external activities, and inform both internally and externally the company's progress and environmental actions. We are clear that only by working as a team and continuously improving our processes can we guarantee an efficient, friendly, personalized and reliable service that allows the balanced development of our company in all strategic perspectives, achieving the greatest profitability for shareholders, in order to achieve a position of leadership in the sector, preventing damage and deterioration of the health of our employees and meeting the expectations of all stakeholders. One of our main objectives is to perfect sustainable management, assuming the commitments of continuous improvement in all areas of sustainability: social, economic and environmental, as well as customer satisfaction. To do this, the projects of future extensions of the facilities or activities will be subject to criteria of sustainability and efficiency in the use of resources. This policy will be updated whenever the circumstances require it, adopting it and publishing it.

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